We are open to serve you, answer questions or schedule an appointment during the following hours:
Monday – Friday : 9:00 a.m. – 6:00 p.m.
Saturday : 8:00 a.m. – 1:00 p.m.
Our office strives to be convenient and fair to all of our patients, which is why we have carefully crafted our scheduling policies with everyone in mind. Many of our patients have school and/or work during the day, and we are sensitive to their needs for afternoon appointments. Due to the demand for these time slots, late afternoon appointments are reserved shorter adjustment appointments, so that as many patients can be seen in the afternoons as possible. Longer appointments, such as initial banding, de-banding, and emergency or repair appointments, will be scheduled during the day. Also, missed or cancelled appointments will often need to be scheduled during the day, since our afternoon appointments are often filled weeks in advance.
Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.
Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.
What Our Clients Says
- 2018-06-17Dr Ray and her team at Playa Vista Orthodontics have been amazing. My daughter has been going to Dr Ray for over two years .JACQUELINE AVILA DENIS
- 2018-07-16And she extremely happy with results .Entire staff professional and...David C.
- 2018-06-14Dr. Ray is so amazing! When my braces came off I felt like I had 32 veneers!Lisa Olivis
- 2018-02-19My senior high schooler got braces with this top flight office - from our first meeting with Dr. Courtney Ray we were impressed with the professionalism,...Tee M.
- 2017-08-21the staff is wonderful, the office is always clean and professional... the ladies at the front desk do an awesome jobthank you ladiesTaiefa Williams-Smith